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FAQ

  • Q: What products do you offer?
    A: At Harvinest, we offer a variety of creative printed items including mugs, mouse pads, tumblers, posters, and T-shirts.
  • Q: How do I place an order?
    A: To place an order, simply browse our products on our website, select the items you like, and add them to your cart. When you're ready, proceed to checkout and follow the prompts to complete your purchase.
  • Q: Can I customize my order?
    A: Yes! Many of our products can be customized. Please check the product description for customization options or contact our customer service for more details.
  • Q: What payment methods do you accept?
    A: We accept a variety of payment methods through Razorpay, including credit/debit cards, net banking, UPI, and popular digital wallets.
  • Q: Is my payment information secure?
    A: Absolutely. We use Razorpay, a trusted and secure payment gateway, to process all transactions. Your payment information is encrypted and safe.
  • Q: How do you handle shipping?
    A: We partner with Shiprocket to ensure reliable and timely delivery of your orders. We ship across various locations with tracking available for your convenience.
  • Q: How long will it take for my order to arrive?
    A: Delivery times vary depending on your location. Typically, orders are processed within 1-3 business days and shipping can take an additional 3-7 business days. You will receive a tracking number once your order has been shipped.
  • Q: Do you ship internationally?
    A: Currently, we only ship within India. We are working on expanding our shipping options to include international destinations in the future.
  • Q: What is your return policy?
    A: If you are not satisfied with your purchase, you can return it within 3 days of delivery for a full refund or exchange. Items must be unused and in their original condition. Customized items are non-returnable unless there is a defect.
  • Q: How do I initiate a return or exchange?
    A: To initiate a return or exchange, please contact our customer service with your order number and reason for return. We will guide you through the process.
  • Q: Do I need to create an account to place an order?
    A: No, you can place an order as a guest. However, creating an account allows you to track your orders and view your order history.
  • Q: I am having trouble with the website. What should I do?
    A: If you experience any technical issues, please try refreshing the page or clearing your browser cache. If the problem persists, contact our customer support for assistance.
  • Q: How can I contact customer service?
    A: You can reach our customer service team via email at support@harvinest.com. Our support hours are Monday to Friday, 9 AM to 6 PM IST.
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